At Norvl, we want you and your pets to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with returns, exchanges, and refunds.
Returns
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You may return unused and unopened items within 14 days of delivery.
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Products must be returned in their original packaging and condition.
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Customers are responsible for return shipping costs unless the product was defective or incorrect.
Exchanges
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If you receive a defective or damaged product, we’ll gladly exchange it for the same item at no extra cost.
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Please contact us within 7 days of receiving your order to request an exchange.
Refunds
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
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Approved refunds will be issued to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Non-Returnable Items
For hygiene and safety reasons, certain pet products that show signs of use cannot be returned. Please ensure items are unused when initiating a return.
Order Cancellations
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Orders can be canceled within 24 hours of purchase for a full refund.
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Once the order is processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
E Mail : support@norvl.com